3min chapter

Behind the Craft cover image

Cancer Changed Everything: Finding Empathy, Balance, and Grace | Sharmeen Chapp (Stripe)

Behind the Craft

CHAPTER

Fostering User-Centric Product Development in Fintech

This chapter explores the importance of customer experience over traditional revenue metrics at Stripe, focusing on user adoption and product usability. It also discusses the shift from consumer products to fintech and the impact of contemporary trends like usage-based billing on revenue models.

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