Putting People at Ease with an Unpronounceable Last Name

A few months back, we had Frances Cole Jones on the show. She's the author of How to Wow: Proven Strategies for Selling Your Brilliant Self in Any Situation.
At the end of that show, Frances directed our listeners to her website to ask her any question about how to better present oneself. She was flooded with questions from AoM podcast listeners, and today I have Frances back on the show to answer some of those.
We cover difficult conversations, how to bolster your small talk skills, and specific tips for developing your charisma.