[S3E7] Never Split the Difference with Chris Voss
Business Books & Co.
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The Black Swan Method
The hostage negotiators mirror the black swan method. A woman who'd taken your class was able to simply mirror his request and basically get him to to withdraw the request. This is not the body language mirror at all. It's not, you ross your legs, i cross mine. You fold your arms, i fold mine. And sometimes just showen you understand where they're coming from, makes em want to tell you. The black swans e little things that make all the difference in the world.
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