S1 E7: How Lomi Does 9 Figures in Revenue by Putting Brand First with Matt Bertulli
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Is Customer Experience the Path to a Nine Figure Business?
Lomi CEO says customer experience is the key to a successful business. The company has been focusing on CX since its launch in 2012. Lomi's customers are third boomers, millennials and Gen Z but less than 5% of their customers are Gen Z. "I look at me like nothing in my business pisses me off more than when we fail on the experience side"
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