The Decision Corner cover image

How to argue with Julia Minson

The Decision Corner

00:00

Is There a Conversational Receptionist?

Conversational receptionist is a set of words and phrases that you can use to make the other person feel like you're really engaged with their point of view. H stands for hedging your claims; E stands for emphasizing agreement, R is reframing to the positive. You can write those things down and tape them to your screen and just like sprinkle them into every email you send - it will become a little easier.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app