Jay Simons (Atlassian) Shares the Secret to Creating Compounding Customer Value
BUILD with Blake Bartlett
00:00
The Importance of Transparency in SaaS
In most cases when we needed to explain to the customer why we didn't negotiate terms and additions they got the answer. We could say well we can negotiate contracts but only if we charge you five or ten times more than what we're charging you. Most times the customers say ah in that case forget it. I'll take the lower price. That's what I prefer and that it was designed for customer choice. It's like you can choose to do this or not do this. If every question is well it depends. We handle that on a case by case basis and it requires a 30-minute conversation to answer any question because it's so tailored and so sort of bespoke to that
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