#244 How to Hire the PERFECT Employee Every Time
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
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In this episode of Owned and Operated, John Wilson is joined by Jack Carr from Jackquisitions to break down how to hire the perfect employee—the true A-player who moves your business forward. From defining success to matching personality to role, John and Jack share a 4-step playbook to build an offer A-players want, market the job like a product, scope roles tightly with clear KPIs, and screen for the right behavioral fit.
They dive into why you should treat hiring like marketing & sales, how to position your Indeed post (lead with “No On-Call,” Guaranteed 40 Hours, etc.), why unrealistic comp bands repel talent, and how scenario-based interviews reveal coaching temperament. John shares real examples from running a $30M HVAC, plumbing & electric company and the QA Tech role that slashed callbacks.
Together, they unpack:
• Offer first: Would you choose you? Comp, benefits, trucks, safety, facility
• Market the job: Indeed ≈ GMB—headline your differentiators to get seen
• Tight scope + KPIs: Roles people actually want, with success metrics in the post
• Personality-to-seat fit: Coach vs. closer; stress tests & scenario questions (QA Tech example)
🎙️ Host
John Wilson
🎙️ Guest
Jack Carr
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More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
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