11min chapter

The Role Forward: A Strategic Finance Podcast cover image

CRM Hygiene: Galley Chief Business Officer, Jason Peretz

The Role Forward: A Strategic Finance Podcast

CHAPTER

Cleaning Up the CRM: Process and Challenges

This chapter dives into the process and challenges of cleaning up the CRM system. They talk about clearing out pipelines, recreating customer journeys, and ensuring accurate dates for contracts and renewals. They also discuss the frustration of double counting MRR or ARR if dates overlap.

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