Tech Support, Deconstructed
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The Role of Technical Support in Red Hat
We have technical support for people who help you with tickets and make sure that you're if you've got a problem, you can solve it. And then we have Tams who are kind of like an embedded teammate that acts as a go between between a company and their client. Yes, that's exactly what Joseph was getting at. We have Tams in our accounts in North American public sector and they serve a huge service to their customers. They're that person that knows their infrastructure better than even me as a solution architect.
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