Tech Support, Deconstructed
Compiler
The Role of Technical Support in Red Hat
We have technical support for people who help you with tickets and make sure that you're if you've got a problem, you can solve it. And then we have Tams who are kind of like an embedded teammate that acts as a go between between a company and their client. Yes, that's exactly what Joseph was getting at. We have Tams in our accounts in North American public sector and they serve a huge service to their customers. They're that person that knows their infrastructure better than even me as a solution architect.
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