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8min chapter
Driving Business Growth as a Strategic Advisor with Anika Zubair
Customer Success Talks
The Role of Strategic Advisors in Customer Success
This chapter emphasizes the importance of strategic advising in customer success, focusing on understanding customers' business growth rather than just product usage. It highlights the role of customer success managers in aligning product capabilities with clients’ broader business objectives to foster meaningful interactions and drive strategic growth.
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Listen to the best highlights from the podcasts you love and dive into the full episode