2min chapter

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What Managers Get Wrong About Feedback

HBR IdeaCast

CHAPTER

The Idiosyncratic Rate

We've built it as though human beings can be reliable raters about the human beings. And they can't. There is 40 years and growing of research saying unequivocally, I cannot hold an abstract concept in my head like executive presence or strategic thinking. It's actually very frightening. We are right at that moment where all of this data on us,. all of it's about to get multiplied like crazy, kept forever and accelerated through algorithmic machine learning. Boy, if there was a time to make sure that the fundamental assumptions at the core of this were accurate and right, now is a bloody good time to do that.

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