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Optimize Your Bank Account with Rohit Bhasin of Kotak Mahindra

Paisa Vaisa with Anupam Gupta

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Intro

This chapter explores the shift from a sales-driven banking model to a consumer-centric one, highlighting insights gained from the fast-moving consumer goods sector. The discussion emphasizes the importance of understanding consumer needs to enhance banking products and services, aiming for a more engaging experience.

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