Topic 3: Constant Customer Improvements

This week’s podcast is a summary of my approach to digital strategy.

You can listen to this podcast here, which has the slides and graphics mentioned. Also available at iTunes and Google Podcasts.

Here is the link to the TechMoat Consulting.

Here is the link to our Tech Tours.

The two key strategy questions are:

• Where to play?
• How to win?

The four topics discussed are:

• Digital Growth Strategy
  • Valuation: Measuring and Managing the Value of Companies (Wiley Finance) 8th Edition
  • Profit from the Core: A Return to Growth in Turbulent Times Hardcover – Illustrated, January 26, 2010
• Operating Performance: Get smarter faster better (DOB and Tactics)
  • Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI
  • My Playbook for Data-Empowered Operations (2 of 2) (Tech Strategy)
  • The GenAI / Agentic Operating Basics (Tech Strategy)
• Cx and Constant Customer Improvements (DOB2)
• Moats and Structural Advantages (my area)

The mentioned graphics are here.

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I am a consultant and keynote speaker on how to accelerate growth with improving customer experiences (CX) and digital moats.

I am a partner at TechMoat Consulting, a consulting firm specialized in how to increase growth with improved customer experiences (CX), personalization and other types of customer value. Get in touch here.

I am also author of the Moats and Marathons book series, a framework for building and measuring competitive advantages in digital businesses.

This content (articles, podcasts, website info) is not investment, legal or tax advice. The information and opinions from me and any guests may be incorrect. The numbers and information may be wrong. The views expressed may no longer be relevant or accurate. This is not investment advice. Investing is risky. Do your own research.

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