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How CX works with Product at Ikea - Hanneke Hoogewerf (Sr Strategic Experience Designer, IKEA)

The Product Experience

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Innovation Design at IKEA

This chapter examines the pivotal role of strategic designers in driving innovation at IKEA, focusing on their function as connectors among varied stakeholders. It discusses the synthesis of information in decision-making, the integration of emerging technologies like AR and AI in user experiences, and the ongoing challenges of adapting to a digital-centric model. Emphasizing co-creation and customer insights, the chapter explores how IKEA navigates the complexities of product development while maintaining brand consistency.

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