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A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

The Frictionless Experience

00:00

Intro

This chapter explores the evolving dynamics of team members in a retail setting, emphasizing the importance of support and customer relationship building. It also hints at an upcoming story about a major overnight transformation in a retail giant, shedding light on the challenges that accompany such changes.

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