25min chapter

The Only Constant cover image

Episode #42 | Tom Goodwin | Better technology requires better questions

The Only Constant

CHAPTER

Navigating Business Transformation and AI's Role

This chapter explores the intricacies of business transformation and the critical timing needed for effective change within organizations. It delves into the evolution and misconceptions surrounding AI technologies, emphasizing their potential to enhance customer experiences over mere compliance with existing norms. The discussion also addresses the disconnect between technological advancements and their practical applications, urging a reevaluation of methodologies in the face of rapid digital progress.

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