How to Be a Listening Star

A lot of people don't take the time to gather that information, says Kwame. "We need to give them the opportunity to verbalize what they think and how they've behaved in the past" The book includes a section called 'How to be a listening star', which is an acronym for stop, tone, ask, restate, scribble. If everybody just did those five things, they would be significantly better at being effective when it comes to the skill of listening, he adds.