"Tech Finance" with Sasha Orloff: B2B Fintech | AI | Finance Tech cover image

E21: From Silicon Valley to Lake Tahoe Ski Resort CFO | Valerie Burman

"Tech Finance" with Sasha Orloff: B2B Fintech | AI | Finance Tech

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Building a Better Ski Resort Experience

This chapter focuses on enhancing customer satisfaction at ski resorts through metrics like MPS scores and employee engagement. It showcases the importance of a positive company culture, effective vendor selection, and balanced goal-setting to ensure sustainability and quality experiences for guests. The speaker reflects on personal experiences as well as team dynamics in the seasonal ski industry, emphasizing collaboration and thoughtful preparation for fluctuating visitor numbers.

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