The Most Powerful Way to Change People's Minds

The most powerful way to influence somebody is to not care about looking smart. I have seen whole teams and organizations change after 20 minutes of, oh, we're going to ask each other what you did at work. And that is so powerful. It's really caring and really hearing. If you do that, you can change people's minds,. You can change organizations. We've gone in and done it coming from the outside. It's possible from the inside. But it's not easy. It's not ego supporting, but it works.