Intro

This chapter explores the subtle integration of AI in car dealerships and its impact on operations and customer relations. It also discusses a survey revealing dealer sentiments towards AI and its future implications in the automotive industry.

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Episode notes

Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales.

This episode of the Car Dealership Guy Podcast is brought to you by:

Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4hUjIcv

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901.

CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform

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Topics:

(00:00:00) - Intro

(00:02:22) - Leigh’s career and background

(00:05:10) - What are you seeing in the industry concerning AI?

(00:06:16) - The 2024 AI Survey

(00:14:13) - Where is the positive impact of AI being seen by dealers?

(00:18:27) - What are people missing who aren’t utilizing AI?

(00:24:42) - Does dealership size indicate whether they are adopting AI?

(00:28:15) - Where are you seeing the most effectiveness of AI in dealerships?

(00:30:33) - What’s in your product pipeline?