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3min chapter
Jean-Claude Monney - Managing Partner of The Monney Group
Knowledge Cast by Enterprise Knowledge
The Three Levels of Expertise
Experts time is very costly and scarce. APQC has created this approach, the three levels of knowledge. There's an expert who knows about practical subject but doesn't really know all what he or she knows. Then you have novices - they don't know, they need to know, et cetera. And then in the middle, you have this word called the next expert between novices and experts.
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