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18min chapter
#54 Leadership secrets of the world's #1 Toyota Dealer, Selling 25,000 cars a year, Lease returns crashing in 2024? | Doug Eroh, President and GM of Longo Toyota
Car Dealership Guy Podcast
The Importance of Attention to Detail and Customer Experience
In this chapter, they discuss the importance of attention to detail and customer experience, using the example of the quality of toilet paper in their dealership. They also talk about the scale of their organization, including the number of employees, the number of new and used cars sold per year, and the customer service provided.
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