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70. Jumpstarting Your Workplace Culture

The Operations Room: A Podcast for COO’s

CHAPTER

Empowering Workplace Culture through Values

This chapter focuses on embedding customer service values into workplace culture by encouraging behavioral changes and innovative recognition. It tells the inspiring story of 'Johnny the Bagger', showcasing how a supportive environment fosters creativity and employee engagement while maintaining accountability. The discussion highlights the balance between empowering employees and adhering to organizational policies, emphasizing the role of 'culture carriers' in sustaining core values during expansion.

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