Let your customers be your scouts, w/Eventbrite's Julia Hartz
Masters of Scale
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Customer Service Emails During Childbirth - Is There a Third Option?
Julie Hartz was still working while in the hospital bed to deliver her first child. The founder of Zynga, Mark Pincus, also shares Julie's obsession with responsiveness. "I made it my policy early on to respond to every single email from every employee and every customer," Julia says.
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