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Kate Murphy: How to Truly Hear and Understand Your Clients

Barron's Advisor

00:00

Optimizing Client Interactions: Video vs. Phone Calls

Exploring the impact of video communication on client interactions, highlighting the preferences for phone calls over video calls due to the challenges posed by digital encoding and the lack of authentic connection. Discussing the importance of eye contact and the intimacy of audio conversations for meaningful client engagements.

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