Intro

In this special live episode, with guests Lisa Christensen, Hillary Miller and Christopher Lind, we explore their experience and deep expertise on the topics of L&D strategy and team structures - and it’s a masterclass of a conversation. 

Register for L&D Next 3rd - 6th March for free today at https://360learning.com/l-and-d-next/2025/

KEY TAKEAWAYS

• Understand what L&D is there to achieve.
• Team structures have to evolve and be flexible.
• L&D structure has to be right for achieving L&D aims, so it may be different from other teams in the organisation.
• Build adaptable teams by focusing on skillsets.
• Leverage data and hone in on one KPI.
• Understand which relationships and functions you need to focus on. That will evolve.
• Work holistically with other areas of the business.

BEST MOMENTS

“I've never seen a truly centralized model, ever.”

“We can get hung up on the hierarchy of things and miss out.”

“You gotta know who your players are, their bench strengths.”

“We need better data capabilities in learning.”

“Figure out what they care about and then lean on that.”

Lisa Christensen 

Lisa leads McKinsey & Company's Learning Design and Development Center of Excellence, a global team of design experts, designing and building the learning that develops McKinsey Partners and professionals, enabling them to deliver incredible client impact. Lisa founded and leads McKinsey's Learning Research and Innovation Lab and sits on the global learning leadership team.

https://www.linkedin.com/in/lisachristensen

Christopher Lind 

Christopher Lind is a dynamic leader at the intersection of business, technology, and human experience, serving as an executive advisor, AI ethicist and sought-after voice in the L&D space.

As a former Chief Learning Officer for ChenMed and GE Healthcare, Christopher has led transformative learning strategies that enhance workforce capability and business performance. A prominent commentator, speaker, and thought leader, he is known for his forward-thinking approach to digital learning, AI, and the evolving role of technology in talent development.

https://www.linkedin.com/in/christopherlind

Future Focused: https://christopherlind.substack.com

Hillary Miller 

Hillary Miller is a seasoned Learning & Development leader currently heading L&D at HCA Healthcare. With a passion for driving workforce capability and business impact, she brings extensive experience in healthcare education and leadership development.

Previously, as Chief Learning Officer at Penn State Health, Hillary led enterprise-wide learning strategies, fostering a culture of continuous development and innovation.

https://www.linkedin.com/in/hillarybmiller

VALUABLE RESOURCES

https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin
• L&D Maturity Model: https://360learning.com/maturity-model/
• L&D Collective: https://360learning.com/the-l-and-d-collective
• Blog: https://360learning.com/blog
• L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home