4min chapter

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S3 E5 - Donna Knapp - Probable Cause versus Root Cause

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CHAPTER

Is There a Difference Between Probabilistic and Enumerated Statistics?

Deming: SPC does not get used in our industry nearly enough. He says the idea that it's either black or white, right? You know, it's either root cause is terrible. The thing we're terrible in our industry is not defining an operational definition," he adds.

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