8min chapter

The Product Experience cover image

How to set up your product org for success - Trisha Price (CPO, Pendo)

The Product Experience

CHAPTER

Navigating Product Analytics Metrics

This chapter discusses the critical shift from quantitative to qualitative metrics in product analytics, emphasizing the value of insights like NPS and the role of AI in understanding user feedback. It highlights the complexities and challenges of measuring customer satisfaction amidst rapid technological changes and the need to adapt strategies according to evolving user needs.

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