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197. She Walked Away From 17K Followers + Made 40% More Revenue With This Referral Strategy

Cubicle to CEO

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The Importance of Investing in the Client Experience

Sally Kohn: A lot of people incentivize referrals by offering their clients or their friends or their networks like, Hey, if you send me someone, I'll pay you. She says she tried this in the first year of her business and found that it didn't get any traction. Kohn believes money is better spent reinvesting back into improving the client experience rather than paying clients for future clients.

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