Product evangelist John Cutler on becoming a catalyst for change
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Are We Doing Enough to Show What We're Learning?
Change agent is someone who tries to make a difference in the world. She says she's made many mistakes, but has learned from them all. Her advice: Don't pigeonhole people and start by asking why they're doing it. "You have to connect with yourself first"
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