51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
NN/G UX Podcast
00:00
From Web Development to Service Design Mastery
This chapter follows the speaker's career trajectory from web development to becoming a principal service designer at Intuit and collaborating with NASA. They reflect on how their passion for service blueprinting transformed their approach to creating holistic human experiences beyond conventional product design.
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Transcript
