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3min chapter
DeepSeek, Agents, and the Future of AI with Benedict Evans
Intercom on Product: Building Software in an AI-first World
Navigating the AI-First Era of Customer Service
This chapter explores the evolving landscape of customer service driven by artificial intelligence, highlighting the necessity for adaptation in response to these changes. It also examines the performance expectations of AI versus human support teams and discusses strategies for enhancing large language models to improve their effectiveness.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode