Customer service automation wins with RichPanel

Connor McDonald recounts moving to RichPanel, reducing agents, improving CSAT, and eliminating ticket backlog for Black Friday.

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Episode notes

This episode is a grab-bag of highly tactical operator insights - starting with a breakdown of why Grüns’ transactional SMS and subscription flows work so well, and what smart lifecycle design looks like when you’re trying to prevent churn, drive upgrades, and increase LTV. From there, we dive into one of the most impressive brand marketing plays of the year: the Marty Supreme campaign, and why its blend of social-first world-building, memeable moments, and built-in distribution is a blueprint for modern creative strategy.

We also get into the realities of TikTok Shop: how to measure it when attributed revenue looks tiny but impressions, content volume, and halo impact are massive; how better tooling and reporting can give a clearer read on its true impact; and how leading brands are already staffing the channel with dedicated affiliate managers and creator-community leads.

It’s a fast-moving episode focused on subscriptions, creative, and the emerging acquisition channels operators need to understand before they hit scale.

If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv6

Chapters:

00:00:00 - Introduction

00:03:27 - Transactional SMS Marketing and Retention

00:20:32 - The Marty Supreme Brand Campaign

00:32:10 - The Formula for Viral Stunts

00:44:15 - TikTok Shop Strategy and Measurement

00:52:39 - Comfort's Affiliate Community Model

Motion.

⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠https://motionapp.com/creative-trends

Prescient AI.⁠⁠⁠

https://www.prescientai.com/operators

Richpanel.⁠⁠⁠