
3 More Questions (Sanjit Biswas) with David Novak and Koula Callahan
How Leaders Lead with David Novak
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The Power of Observational Listening in Leadership
This chapter delves into the importance of a 'shared code' for creating a sustainable company culture. It highlights the need for leaders to adopt a mindset of attentiveness to understand customer needs and concludes with a light-hearted visualization of these concepts.
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