The Art of Dealing with Crisis: A Talk with Gary Noesner
Negotiate Anything
00:00
Patience and Trust in Negotiations
The speakers highlight the importance of building trust, earning the right to be heard, and applying negotiation principles patiently. They discuss the limitations of controlling others' behavior and share examples from police negotiators. The chapter emphasizes the need to maintain relationships and handle insults calmly while recalling a case involving stress-induced loss of cognitive abilities.
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Transcript
