What Is Cognitive Flexibility Theory?

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Cognitive flexibility theory is the notion of trying to help people achieve expertise. It prevents them from locking in to routines and standard ways of doing things so that they can become more naturally adaptive. You can give them vicarious experiences that can't be handled by the usual routines, just to force them out of their comfort zone.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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