
94. The Price of Doing Business with John List
People I (Mostly) Admire
Balancing Profit and Customer Satisfaction
This chapter explores the challenges and strategies at Uber in addressing customer dissatisfaction through data-driven solutions, such as the introduction of 'Uber apologies.' It highlights the tension between business motives and scientific research, while also examining the broader implications for competition and innovation in large corporations like Walmart and Amazon.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.