The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Product evangelist John Cutler on becoming a catalyst for change

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Getting the Right People Together for a Product Development Activity?

High performing teams make explicit working agreements around this stuff. Not every one needs to be there, nor would it be fair to them to be there. What i would encourage people to do is think very disciplined about thinking about what's the nature of this work. And what collaboration patterns do we need to make it effective without biasing yourself one way or the other?

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