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Panel Discussion: How Has/Will 2020 Impact Customer Experience & Consumer Expectation

The Product Podcast

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Boost Your Revenues With a Personalized Service Model

We're working on how do we optimize f acs, for example, so that when users go and search for us f a cs, you can find it faster ap. So optimizing the c o component of the help pages is another thing we're looking at. And then lastly, so product to agent productivity using bots, bought assisted agents. We want to introduce a prising model that is much more alcome driven and resolution based than anybody else in the industry. That's a square creative business model right there.

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