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428 Assemblage by Emmanuel Probst

The Marketing Book Podcast

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The Power of Ethnography

The CEO of Lego used to work at a company called P and G. The founder's wife had arthritis so he observed how she would use kitchen stencils, which led him to start the brand. He said there was one client that they realized how powerful that was. They mandated that every employee spend 24 hours with a customer a year. And it forced them into their homes to observe them.

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