Sales Strategy & Enablement by Revenue.io cover image

928: Exactly What to Say, with Phil M Jones

Sales Strategy & Enablement by Revenue.io

CHAPTER

The Vital Role of Human Connection in Customer Retention

This chapter explores the critical role of personal interactions in fostering customer loyalty and retention. The speakers emphasize the need for companies to prioritize genuine connections over mere metrics, highlighting the positive impact of personalized service on customer experiences.

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