Intercom on Product: Building Software in an AI-first World cover image

The intersection of company and product strategy

Intercom on Product: Building Software in an AI-first World

CHAPTER

The Sum Is Greater Than the Parts

In practice, they're like different areas that have nothing to do with the thing you actually are. You can't tell a simple story to tie it all. And so when you get these things that are like out on the side, not only are they like distracting, they're not really helping the other things. They're almost like running a separate business alongside it and somehow claiming that that's your differentiator.

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