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280 - Guest Co-Host Henry Harteveldt; Guest: Justin Jones, EVP Operations, Southwest Airlines

Airlines Confidential Podcast

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Operational Shifts at Southwest Airlines

This chapter discusses anticipated operational changes at Southwest Airlines, particularly in baggage handling policies that may impact customer experience. The speakers express concerns about the rushed implementation during peak travel times and the potential effects on customer loyalty. The conversation also emphasizes the importance of safety measures for passengers during critical flight phases and touches on labor negotiations affecting the airline.

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