2min chapter

Protect the Hustle | A SaaS Podcast cover image

Jasper's Dave Rogenmoser on the importance of personalization

Protect the Hustle | A SaaS Podcast

CHAPTER

Customer Success

Having somebody like the c r o could be the ceo. And i think that's a great way to start, right? Cause you've already got this person who makes everybody come to the table and understand. Yet when you throw somebody over the fence, it's a bad experience for the for the consumer. It end up an higher turn yet we see the lot with like a discounted customers a lot of times. Othe see rinterstansa notes en, i guess we'realways battling, especially th evops,. Like short term, long term who have you guys seen be responsible for expansion revenue as that kind of something that customer's success should just focus on delighting them

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode