Protect the Hustle | A SaaS Podcast cover image

Jasper's Dave Rogenmoser on the importance of personalization

Protect the Hustle | A SaaS Podcast

00:00

Customer Success

Having somebody like the c r o could be the ceo. And i think that's a great way to start, right? Cause you've already got this person who makes everybody come to the table and understand. Yet when you throw somebody over the fence, it's a bad experience for the for the consumer. It end up an higher turn yet we see the lot with like a discounted customers a lot of times. Othe see rinterstansa notes en, i guess we'realways battling, especially th evops,. Like short term, long term who have you guys seen be responsible for expansion revenue as that kind of something that customer's success should just focus on delighting them

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app