Scaling Up Business with Bill Gallagher cover image

The Power of Mattering with Zach Mercurio

Scaling Up Business with Bill Gallagher

CHAPTER

Emotional Check-Ins: Building Compassion in Teams

This chapter explores the significance of emotional check-ins in hospital environments, showcasing a case study from the Rotterdam Eye Hospital. By implementing simple check-ins, the hospital improved patient satisfaction and reduced burnout among staff, highlighting the need for addressing emotional states. The discussion emphasizes how fostering vulnerability and connection can lead to more compassionate and engaged teams.

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