I Have a New Philosophy of Human Relations

"I treat those who come to me with complaints or grievances in a cheerful manner. I find that smiles are bringing me dollars, many dollars every day," he says. He was so elated about the results he was getting that he told him recently about his new philosophy of human relations." "He then confessed that when I first came to share my office with his firm, he thought me a terrible grouch, and only recently changed his mind", writes Mr. Gorman.