4min chapter

The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 790: AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman and SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

CHAPTER

Navigating SaaS Predictability and Customer Retention Metrics

This chapter focuses on the metrics crucial for scaling a SaaS business, particularly Net Revenue Retention and Gross Revenue Retention. The discussion highlights the significance of understanding customer behavior for sustaining growth and enhancing relationships in a competitive market.

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