
How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
Intercom on Product: Building Software in an AI-first World
GPT 3.5 and Customer Support?
Intercom is a customer support platform. We have like, you know, 25,000 customers across all of the world. And we've been looking at kind of the GPT 3.5 family of models and some other models as well recently. It's not using language models that are as large as maybe medium language models,. You know, embeddings and so on. But it gets very good accuracy at the sort of thing it does. The intercom helps in her. Let's ask her questions about resetting my two-factor authentication.
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