EP 83: Silicon Valley Legend Claire Hughes Johnson (Advisor, Stripe) Unveils Her Best Operating Advice
The Logan Bartlett Show
Change Management Analogy
The chapter discusses a powerful analogy for change management shared by a business school professor. It highlights the importance of planning and communication in implementing change and how starting a change without proper preparation can have negative effects on culture and team stability.
Claire Hughes Johnson is known as one of the top operators in Silicon Valley. Claire shares the most interesting lessons and stories from her time as COO of Stripe and as an early senior executive at Google.
We discuss leadership versus management, how to have difficult conversations with members of your team, lessons she's learned from hiring thousands of people over the years, and much more.
Show notes:
Claire’s Book, Scaling People: https://press.stripe.com/scaling-people
Running an Effective Staff Meeting: https://www.youtube.com/watch?v=GIiaFW874q8
(0:00) Intro
(0:42) Joining Google vs Stripe
(14:17) Holding yourself to a high standard
(21:03) Making the hire
(24:32) Player vs Victim
(28:52) Balance of discussing accomplishments
(30:51) Org structure in job interviews
(34:07) The most successful hires drove me crazy
(37:12) Running a team with inclusivity
(41:01) Operating principles
(48:06) Say the thing you think you cannot say
(53:31) Distinguish between management and leadership
(58:32) The golden rule is not a great tactic for a leader or manager
(1:03:01) Job titles are cheap
(1:11:36) Too many companies make their principles so idealistic that they don't resonate with employees
(1:18:57) Don't let perfect be the enemy of good
(1:23:38) Disappointing people at the rate they can absorb
(1:30:07) Manage people out of seats earlier
(1:37:03) Being on the board of a company built to last
(1:42:38) What makes the Collison's so special?
(1:45:08) You pack it, you carry it
Mixed and edited: Justin Hrabovsky
Produced: Rashad Assir
Executive Producer: Josh Machiz
Music: Griff Lawson
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About the Show
Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, and Netflix. In each episode, Logan goes behind the scenes with world-class entrepreneurs and investors. If you're interested in the real inside baseball of tech, entrepreneurship, and start-up investing, tune in every Friday for new episodes.
Executive Producer: Rashad Assir
Producer: Leah Clapper
Mixing and editing: Justin Hrabovsky
Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA
🎥 Subscribe on YouTube: https://www.youtube.com/channel/UCugS0jD5IAdoqzjaNYzns7w?sub_confirmation=1
Follow on Socials
📸 Instagram - https://www.instagram.com/theloganbartlettshow
📱 X - https://twitter.com/loganbartshow
🎬 Clips on TikTok - https://www.tiktok.com/@theloganbartlettshow
About the Show
Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, and Netflix. In each episode of The Logan Bartlett Show, we sit down with the people behind today’s most important startups and extract the tactics, lessons, and frameworks they’ve learned the hard way. Conversations span hiring to GTM, product, growth, fundraising and everything in between - collectively forming the ultimate playbook to make you a better CEO, investor or board member.
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