
The story of Erica, Bank of America’s homegrown digital assistant
Tearsheet Podcast: Exploring Financial Services Together
Building Erica: The Technological Journey of a Financial Digital Assistant
This chapter explores the intricate process of building Erica, a digital assistant for financial services, amid the evolving NLP technology landscape of 2017. It emphasizes the critical need for financial ontology understanding and a skilled team, including linguists, to enhance user experience.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.