Tearsheet Podcast: Exploring Financial Services Together cover image

The story of Erica, Bank of America’s homegrown digital assistant

Tearsheet Podcast: Exploring Financial Services Together

CHAPTER

Building Erica: The Technological Journey of a Financial Digital Assistant

This chapter explores the intricate process of building Erica, a digital assistant for financial services, amid the evolving NLP technology landscape of 2017. It emphasizes the critical need for financial ontology understanding and a skilled team, including linguists, to enhance user experience.

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